Short insight of the Smart Service Proces
Technical fulfilment Services
17 countries in Europa
24x7 multilingual servicedesk
>1000 technical couriers
Boys & Girls
Broad knowledge
ICT & More
Smart Service Software
User has a problem with ...
...PC, POS system, printer,
monitor, receipt printer,
pinterminal or other devices
Customer calls/mails Servicedesk
or creates a ticket in the Smart Service Software from
Boys with Brains
A ticket will be made in the Smart Service Software, ASKQ created by: customer himself or by the available Servicedesk Employee
When software support, is needed than ASKQ suite will be logged in and the software of the customer will be entered by remote services to solve
the problem remotely
Still in need for service on location? An available engineer in the
specific country will be found
Engineer
receives ticket in
mobile AskQ app
Engineer
accepts &
plans the order
The system checks the automatic stock to correct the problem.
Not enough stock? The nearest engineer will be directed
Engineer drives to location for swaprepair or other types of installation...
Engineer processes
the changes &
serial numbers
and/or location in
the AskQ app
Engineer takes picture
of the working
situation or succesful tests
Engineer is ready on
location and closes
the ticket
New- and substituting devices
will be processed in the Warehouse systeem , Lambda
Defective equipment
will be taken to the
Repaircenter
After the repair
the equipment will be
destroyed or booked
in the swap stock
Customer receives notification from finished ticket and can look in the ASKQ portal to watch the
proceshistorie & performance
On to the next
service or installation
With a smile シ